Refund Policy
Last updated: March 2026
Our Commitment
Red Dot Digital is committed to delivering high-quality digital services. If you are not satisfied with our work, we want to make it right. Please review our refund policy below.
Deposits and Initial Payments
Deposits paid to begin a project are non-refundable once work has commenced. This covers the time invested in discovery, planning, and initial design work. If you cancel before any work begins, a full refund of your deposit will be issued within 5–10 business days.
Milestone Payments
Milestone payments made during an active project are non-refundable as they correspond to work already delivered. If you are dissatisfied with a milestone deliverable, we will work with you to make revisions as outlined in your service agreement before proceeding.
Final Payments
Final payments are due upon project completion and delivery of final files. Final payments are non-refundable once final files have been delivered and approved by the client.
Refund Process
To request a refund, contact us at hello@reddotdigital.com within 14 days of payment with your order number and reason for the request. We will review your request and respond within 3 business days. Approved refunds are processed within 5–10 business days and returned to your original payment method.
Stripe and PayPal Disputes
If you initiate a chargeback or dispute through your card issuer, bank, or PayPal before contacting us, we reserve the right to contest the dispute with full documentation of services rendered. We strongly encourage reaching out directly to resolve any concerns before initiating a dispute.
Contact Us
Refund questions: hello@reddotdigital.com or call (123) 456-7890.